Presto Heuristic Evaluation/Redesign
Overview
Project Type: Heuristic Evaluation
Roles: UX/UI Designer, Usability Evaluator
Team: Noah Adams Tyshynski, Obed Cundangan, Jack Mosquite
Summary: For this project, our team conducted a heuristic evaluation of the Presto mobile iOS app. Referencing the Nielsen Norman Group’s 10 Usability Heuristics, we evaluated one specific task flow within the Presto app to highlight key usability issues and redesigned these screens in Figma to present a potential solution.
The Problem Space
Selecting an App
For this project, we had the option to evaluate any app of our choosing. As a group we knew we wanted to select an app that we were all familiar with and had shared frustrations with. As we are all from Toronto and frequently use the city’s public transit system, we decided to evaluate the Presto iOS mobile app. Presto is used across the GTA’s transit system as well as other transit systems in Ontario to manage fares and transit passes.
In order to confirm that other users aside from ourselves also had frustrations with the usability of the Presto app, we looked at reviews of the app on the Apple App Store. As we suspected, thousands of other users also found the app frustrating to use. This was evidently clear after reading user reviews and discovering that the app has a rating of 1.7 out of 5 stars from almost 4 thousand ratings.
Reviews of the Presto App