Heuristic Violation 4: User Control and Freedom
Severity Rating: 3.
Usability Issues:
- If the user selects “load later” there is no prompt to confirm their selection or to cancel/go back.
Selecting ‘Load Later’ forces the user to stick with that option which has the potential to be extremely frustrating as it can take 4-24 hours for the funds to be loaded onto the user's Presto card which they may want to use in that present moment.
Recommendation:
- Add a confirmation modal when the user makes a selection of when to load their funds to ensure that they understand and accept their choice.