Severity Rating: 3.
Usability Issues:
- The system does not provide proper feedback on how the user must interact with their phone and Presto card to load their funds.
- There is a lack of visual guidance for completing the task.
At this point in the task flow, the instructions and guidance for how users must hold their Presto card to their phone is very unclear. Once the user puts their card up to their phone, a redundant system modal appears and prioritizes the user's focus. Meanwhile, the relevant instructions are presented and active in the background but are out of focus and easy to miss.
Recommendations:
- Remove system modal.
- Provide better visual guides for the user.
- Create a stronger and more helpful visual hierarchy.